Shipping policy

Welcome to Scentmart. We are committed to delivering your orders safely, securely, and as quickly as possible across Pakistan.

1. Shipping Coverage

Scentmart currently offers delivery across Pakistan, including major cities and most areas served by our courier partners.

At this time, we do not offer international shipping.

2. Order Processing

  • Orders are normally processed within 1–2 business days after order confirmation.
  • Orders placed on Sundays or public holidays may be processed on the next working day.
  • Once your order has been dispatched, you may receive your tracking details via SMS, WhatsApp, or email, depending on the information provided at checkout.

3. Delivery Time

Estimated delivery times after dispatch are:

  • Major Cities: 2–4 working days
  • Other Cities & Remote Areas: 3–7 working days

Please note that these are estimated delivery times and may vary due to weather conditions, public holidays, courier delays, sales events, or other circumstances beyond our control.

4. Shipping Charges

Standard shipping charges will be displayed at checkout before you complete your order.

From time to time, Scentmart may offer free shipping promotions or special delivery offers. Any such offer will be clearly mentioned on our website.

5. Cash on Delivery (COD)

We may offer Cash on Delivery (COD) for eligible orders and locations.

For COD orders, please make sure that:

  • Your name is correct.
  • Your phone number is active and reachable.
  • Your complete delivery address is provided.
  • You are available to receive the parcel when the courier arrives.

Customers may be contacted by our team to confirm their COD order before dispatch.

6. Order Tracking

Once your order has been dispatched and scanned by the courier, tracking information may be shared with you through SMS, WhatsApp, or email.

You can use the provided tracking number to check the status of your shipment.

7. Incorrect Address or Failed Delivery

Please carefully check your delivery address and phone number before placing your order.

If an order cannot be delivered because of:

  • Incorrect or incomplete address
  • Incorrect phone number
  • Customer being unavailable
  • Refusal to receive the parcel
  • Multiple failed delivery attempts

the parcel may be returned to Scentmart.

If you request the order to be shipped again after it has been returned, additional shipping charges may apply.

8. Damaged or Leaking Products

Our products are packed carefully before dispatch. However, if your parcel arrives damaged, broken, leaking, or with visible signs of tampering:

  1. Please take clear pictures of the parcel and product.
  2. Record an unboxing video whenever possible.
  3. Contact Scentmart customer support within 24–48 hours of delivery.
  4. Provide your order number along with the relevant photos/video.

After reviewing the issue, we may offer a replacement or another appropriate solution according to our Return & Refund Policy.

9. Order Cancellation & Changes

If you need to change your delivery address or cancel your order, please contact us as soon as possible.

Orders can generally be changed or cancelled before dispatch. Once an order has been handed over to the courier, cancellation or modification may no longer be possible.

10. Courier Delays

Scentmart is not responsible for delays caused by courier companies, severe weather, public holidays, strikes, road closures, natural events, or other circumstances outside our control.

However, we will do our best to assist you and communicate with the courier regarding delayed shipments.

11. Contact Us

If you have any questions regarding your order or delivery, please contact the Scentmart customer support team through the contact details provided on our website.

We appreciate your trust in Scentmart and thank you for shopping with us.